Rental Policy
Rental terms in plain language.
This page summarizes the general rental policy. Exact terms may vary by vehicle, rental dates, pickup location, payment method, and confirmed booking details.
Section 1
Driver requirements
Drivers must hold a valid driver’s license and meet the minimum age requirement for the selected vehicle. Additional requirements may apply depending on the vehicle category, rental location, and local regulations.
Section 2
Required documents
The renter may be asked to provide a valid driver’s license, passport or national ID, and a payment card in the driver’s name. International renters may need additional documents depending on local rules.
Section 3
Booking and payment
Bookings may require online payment, partial payment, or full payment depending on the selected vehicle and rental dates. Payment terms are shown during the booking process before the reservation is completed.
Section 4
Security deposit / card hold
A refundable security deposit or card authorization may be required before the rental starts. The amount, timing, and release conditions may vary by vehicle, rental duration, payment provider, and rental terms.
Section 5
Insurance and coverage
Insurance terms vary by vehicle and rental package. The renter is responsible for reviewing the included coverage, exclusions, excess amounts, and optional protection choices before confirming the booking.
Section 6
Mileage
Mileage limits may apply. Any included mileage, extra mileage options, or overage charges should be reviewed during booking or confirmed with the rental team before pickup.
Section 7
Fuel / charging
Vehicles should be returned with the agreed fuel or charge level unless otherwise stated. Missing fuel, charging costs, or refueling service fees may be charged after return.
Section 8
Pickup and return
Pickup and return times must match the confirmed booking. Late pickup, late return, location changes, or failure to return the vehicle as agreed may result in additional charges.
Section 9
Cancellations and no-shows
Cancellation terms depend on the selected vehicle, rental dates, payment terms, and timing of the cancellation. No-shows may result in partial or full loss of paid amounts depending on the confirmed booking terms.
Section 10
Damage, fines, tolls, and cleaning
The renter is responsible for vehicle damage, traffic fines, tolls, parking fees, smoking fees, excessive cleaning, missing equipment, and other charges caused during the rental period.
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